Lancet Laboratories Jobs – Contact Centre Agent

Job Description:

Handles inbound and outbound calls from clients giving out relevant information and providing excellent customer service to clients.

Job Responsibilities:

• Responsible for completing administrative functions to ensure proper record keeping and retrieval of documents when required as per procedure standard of department.
• Comply with statistical requirements as per procedure standard of department.
• Comply with quality standards as per company policy and ISO 9001 standards.
• Logging of tasks, outcalls, holiday loggings and merges as needed according to procedure standard of department.
• Printing, allocation of patients/clients and distributing of various reports as per procedure standard of the department.
• Maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organization as per company policy.
• To meet the organization’s customer service objectives as per company policy.

Job Requirements:

• Level 1 Warfarin Exam
• 0-1 Yrs Relevant Working Experience
• Grade 12

Job Details:

Company: Lancet Laboratories

Job Category: Health Care

Vacancy Type: Full Time

Job Location: Vereeniging, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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