Tuesday , January 31 2023

Marriott Careers – German speaking Sales and Services Associate

Website Marriott International

Job Description:

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Job Responsibilities:

  • Talk with and listen to other employees to effectively exchange information.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Reservation Services
  • Accommodate and document special requests in an accurate and efficient manner.
  • Support all co-workers and treat them with dignity and respect.
  • Comply with quality assurance expectations and standards.
    Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Working with Others
  • Explain guarantee and cancellation policies to callers.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Verify all reservation information with callers to ensure accuracy.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Determine the most appropriate room type to meet guest requirements and maximize room rate.
  • Quality Assurance/Quality Improvement
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

Job Details:

Company: Marriott International

Job Category: Private

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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