Jobzafricia
Job Description:
The Senior Officer: Technology Support is accountable to provide technical support to users to ensure that hardware and software allocated to them operates as expected.
Job Responsibilities:
- Provide telephonic support to users if possible.
- Aid in the development of functional reporting systems, for management, project or performance reporting.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Receive calls from senior customer engineer/help desk.
- Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
- Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
- Contact users to get clarity on problems and trouble shoot.
- Verify/identify problems with help desk.
- Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialist
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Job Requirements:
- Bachelorâs Degree/Advanced Diploma in Information Technology related qualification.
- Relevant 4 yearsâ experience in system support environment.
Job Details:
Company:Â Road Accident Fund
Job Category:Â Government
Vacancy Type: Full Time
Job Location:Â Centurion, Gauteng, SA
Application Deadline: N/A
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