Tuesday , January 31 2023

Road Accident Fund Vacancies 2023 – Sr Technology Support Officer

Website Road Accident Fund

Job Description:

The Senior Officer: Technology Support is accountable to provide technical support to users to ensure that hardware and software allocated to them operates as expected.

Job Responsibilities:

  • Provide telephonic support to users if possible.
  • Aid in the development of functional reporting systems, for management, project or performance reporting.
  • Deal with inquiries and requests for information from both internal and external stakeholders.
  • Receive calls from senior customer engineer/help desk.
  • Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
  • Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
  • Contact users to get clarity on problems and trouble shoot.
  • Verify/identify problems with help desk.
  • Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialist
  • Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Job Requirements:

  • Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
  • Relevant 4 years’ experience in system support environment.

Job Details:

Company: Road Accident Fund

Job Category: Government

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, SA

Application Deadline: N/A

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