Responsible for inbound/outbound telephonic communication with client base.
Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
- Refers calls to appropriate departments only if unable to solve query appropriately.
- Utilizes IT system accurately and ensures that all queries are answered effectively.
- Deals with more complex queries, which often entail amendments to payments made.
- Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
- Degree or Diploma or Grade 12 with 3 to 5 years related experience.
- Customer Service
- Quality, compliance and accreditation
- Team Support
Job Category: Insurance
Vacancy Type: Full Time
Job Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Application Deadline: N/A